Customer Service
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Privacy & Security
- 1. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
2. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
3. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. - 4. When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
5. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. - 6. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@colours.hk or mailing us at:
- Colours the Garden
- UG36GH Olympian City One, 11 Hoi Fai Road, Kowloon West, Hong Kong.
- 7. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
- 8. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
9. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. - Returns & Replacements
- 1. All sales are final. Due to the nature of our merchandises, we are sorry that we DO NOT accept any returns, refund and exchange.
- 2. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
3. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
4. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
5. In no case shall Les Couleurs or Colours.hk Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. - Ordering
- 1. We reserve the right to refuse service to anyone for any reason at any time.
- Payment, Pricing & Promotions
- 1. Prices for our products are subject to change without notice.
- 2. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
3. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. - 4. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
- Viewing Orders
- We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
- Updating Account Information
- 1. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
- 2. We do not take responsibility for failed or delayed delivery due to any of the following reasons.
- - Nobody is available to accept the delivery at the specified location and time
- - The address provided for shipping is not correct
- - The sender did not provide sufficient information about the recipient
- - The number on file for the recipient is not valid
- - Authorities issue Typhoon Signal Number 8 or higher
- - A Black Rainstorm Signal has been raised
- 3. If we are unable to deliver a purchase as a result of unavailability on the recipient’s part or any inaccurate information, the sender is required to pay additional charges for the delivery. In the case of additional transportation time and re-delivery, We are unable to guarantee that the flowers will retain their exquisite quality. In some cases, we may be required to repackage items. If this is the case, a charge of no more than 70% of the order’s total will be implemented.
- 4. If weather or traffic conditions make it impossible to deliver a purchase, we will make another attempt to deliver the items within 24 hours at no additional cost.
- 5. If an order must be redirected, we will implement a delivery surcharge.
